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550 Light Street
Baltimore, MD 21202-6099
Phone. 410.234.0550
Reservation only. 800.824.0076
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It is our pleasure to accommodate guests traveling with dogs or cats in designated guest rooms. To protect the hotel, guests and staff the guest will sign a pet policy at time of check in. In this policy it will state the one time deep cleaning charge and advise of coverage of damage.
Guidelines:
- Pet must be kept on leash when in the hotel or on hotel property unless it is in the guest's room.
- Pets should not be left unattended. If guest requires a pet-sitter or pet supplies, they should contact the concierge with advance notice.
- Pets are not allowed in any food and beverage outlets, health club and pool areas of the hotel. This exclusion does not apply to guide dogs.
- Guests are responsible for cleaning up after their pet on hotel property and in the neighborhood.
- Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced.
- Upon check-in agents will arrange with guest a convenient time for Housekeeping to service their room.
- We allow only cats and dogs as pets in the hotel
- Guests with pets will be assigned designated rooms at the end of the 3rd floor corridor to avoid any noise disturbance
- Guests are asked to keep a DND sign on door to inform any hotel employee to not enter the room while their pet is in the room.
- Guests are responsible for any property damage and / or personal injuries caused by their pet. Guests agree to indemnify and hold harmless the hotel, its owners and its operator from all liability and damage suffered as a result of the guest's pet. The hotel reserves the right to charge the guest's accounts to commensurate to the cost of such damages.
RESERVATION PROCEDURE:
- At time of booking, obtain type of pet, breed of dog, approximate weight, and name-all to be put in trace and comments. ( saved in profile notes)
- Inform guest of $150 deep cleaning charge.
- Place appropriate special code and alert in the reservation. (PF-pet friendly)
- Block to room near end of the 3rd floor corridor- avoid connecting room.
- Leave traces for FO and HSKP of pet arrival
FRONT DESK PROEDURE:
- Print Specials report including special code "PF" for pet in room to identify arrivals.
- Prepare waiver with room number and pet's name for guest to sign,
- Place alert, comment and any special instructions in Opera.
- Leave trace for HSKP of arrival of pet.
AGENTS CHECK-IN PROCEDURE:
- Upon check in please review policy with guest and get them to sign & and arrange time for HSKP to service room.
- A one time $150 Pet Deep cleaning fee must be posted to account- Charge Code tba
- Inform HSKP and F&B team of animal in room by distributing info sheet.
Approved for distribution:________________________ Date: ________________
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